seattle wedding photographer darrell palmer photography :: Awesome Customer Service!
I have a favorite red pen. It's a Retro 51. I bought it 5 years ago at a Franklin-Covey store. Unfortunately, Franklin-Covey has stopped selling these great pens, and I have to search for sources for the refills. The last time I ran out of ink I found refills at a nice pen shop on 5th avenue in downtown Seattle. The next time I ran out, the shop was closed; a victim of our economic times.
My next step was a google search. I found the best price at amazon.com. I ordered the refills and thought nothing of it. They arrived yesterday and I was happy to be able to use my favorite pen again. As I was tossing out the packing material, I found a handwritten note from the Store manager of the amazon reseller that filled my order! What a great touch. And for a twenty dollar order. Sure makes me want to do business with them again. If you need a refill, or want to buy a nice pen go to Paradise Pen . The Store Manager's name is Julie and she really knows how to treat her customers!