When was the last time you received awesome customer service?

I use several products from Fundy SOS.

They sell a bunch of really amazing and useful add-ons for Photoshop to help streamline a photographers workflow.

I use and love their Album Builder design software. It's really changed the way I design albums. Making it a much quicker and more flexible process. In the past, I used design templates. I'd have to force my vision in to some one else's page design. Fundy Album Builder allows me to design the page to my vision.

I was really thrilled to meet the guys from Fundy SOS at the WPPI 2010 Road Show at the Seattle Waterfront Marriott last week.

Not only is this a kick-butt piece of software, their customer service is just plain awesome!

I admit to being something of a night owl. I'll be working at all hours on designs that need to get done. As we've all experienced, occasionally your computer can have a mind of it's own. I've emailed or filled out support tickets for Fundy SOS products expecting them to reply some time the next day. It's not unusual for them to reply almost immeadiately with the answer I need to keep going!!

Their products are great. They're truly nice people. And their customer service is just plain awesome!

I have a favorite red pen. It's a Retro 51. I bought it 5 years ago at a Franklin-Covey store. Unfortunately, Franklin-Covey has stopped selling these great pens, and I have to search for sources for the refills. The last time I ran out of ink I found refills at a nice pen shop on 5th avenue in downtown Seattle. The next time I ran out, the shop was closed; a victim of our economic times.

My next step was a google search. I found the best price at amazon.com. I ordered the refills and thought nothing of it. They arrived yesterday and I was happy to be able to use my favorite pen again. As I was tossing out the packing material, I found a handwritten note from the Store manager of the amazon reseller that filled my order! What a great touch. And for a twenty dollar order. Sure makes me want to do business with them again. If you need a refill, or want to buy a nice pen go to Paradise Pen . The Store Manager's name is Julie and she really knows how to treat her customers!